Refund Policy

1. Overview

Because recharges and bill payments are processed instantly with the biller, most successful transactions cannot be reversed. This policy covers the specific situations where a refund is possible.

2. Eligible cases

• Your account was debited but the recharge or bill payment did not reach the biller (a "failed but debited" transaction).
• You were charged twice for the same transaction due to a technical error.
• You were charged an amount different from the amount confirmed with you before payment.

3. Non-refundable cases

• The recharge or bill payment was completed successfully as confirmed with you, even if you later change your mind.
• Incorrect account, mobile, or biller reference numbers were provided by you and the amount was already credited to that (incorrect) account.
• Delays caused solely by the biller's own systems, once the payment has been confirmed as received by them.

4. How to request a refund

Contact us within 7 days of the transaction with your transaction ID (shown on your receipt), the service/biller name, and the amount paid, via phone, WhatsApp, or email. We will verify the transaction with the biller before processing any refund.

5. Refund timeline

Once a refund is approved, it is typically processed within 5–7 business days, though the time for the amount to reflect in your account depends on your bank or payment provider.

6. Failed / pending transactions

If a transaction shows as pending, please wait up to 24 hours, as many biller systems settle automatically within this window. If it remains unresolved after 24 hours, contact us and we will investigate and initiate a refund if the payment did not reach the biller.

7. Contact us

For refund requests, reach us at asnrdynamicssolutions@gmail.com or call 90593 97434, Monday–Saturday, 9:30 AM–8:00 PM.